Order Cancellation

As a user you may cancel an order placed by you before the order enters the billed stage. For any permitted cancellation, we initiate a refund, if any made by you under the relevant order within approximately 48 – 72 working hours.

orders maybe canceled by the company in any of the following case :-

1. If it is suspected that the customer has undertaken a fraudulent transaction.
2. In case of unavailability of product.
3. If it is suspected that a customer has undertaken a transaction which does not confirm.
4. We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any order placed by them in future.

Returns And Refunds

1. The marketplace entitles all users who have purchased a product on the marketplace to return a product or request to replacement after it has been delivered only if there is an issue with the product. If you no longer need the item ,bought it by mistake or have changed your mind, you may only return the product at the time of delivery. We will not be able to accept return requests for such cases after delivery .
2. If your product has been accepted for return/ replacement please keep the product in the original packaging in addition, the product must be unused and unwashed with all tags intact.
3. A few products may not be eligible for return and will be marked “non- returnable” on the product description page.
4. We do our best to make sure you do not face the same issue again and improve our services. As a result we passed on feedback to our merchants who provide the product. For us to do this, it is mandatory for you to share images of the items with which you are facing an issue. Subject to acceptance from the third party seller of the product, the company may take back the returned product and grant a credit/refund in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the marketplace.

Need help?

Contact us at wepihealthcare@gmail.com for questions related to refunds and returns.